FLAIM completes ISO certification

FLAIM is proud to announce we have successfully completed accreditation for ISO9001:2015 Quality Management Systems and we are now an ISO-certified company.

Since inception, we have always been focused on customer satisfaction as our number one priority and continual improvement in our business practices, so it made sense that we made a commitment to become ISO certified.

This milestone was made possible thanks to the hard work of our team – especially our Operations Manager, Chek Loong – whose commitment and efforts have made this possible.

What is ISO 9001:2015 – Quality Management Systems?

ISO 9001 is recognised as the international standard for a Quality Management System (QMS), based on a number of QMS principles. In order to be certified, an organisation must demonstrate its ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement. In other words, this means that FLAIM has taken a number of steps to improve and optimise our business practices.

What does this mean for our customers?

Having an ISO certification means that you are working with an organisation that is committed to delivering the highest quality products and services, and maintaining business processes that meet a certain standard expected from our customers.

What’s next?

We will constantly review our compliance, with scheduled inspections and reviews by internal and external audits.

We are looking forward to continually striving to meet the high expectations of our customers in this important field we work in.